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Our cancellation policies

palmuu In the case of cancellation, our policies are as follows:

* If the tenant cancels the reservation 3 months or more before the rental period begins and the lessee must submit a medical certificate, the deposit will be returned in full minus € 30.00 office fee.

* If the tenant cancels the reservation 3 months or more before the rental period begins and the lessee does not present a medical certificate, the reservation fee will be refunded 50%.

* If the cancellation occurs less than 3 months prior to the rental period and the lessee presents a medical certificate , the reservation fee will be refunded 50%.

* If the cancellation occurs less than 3 months prior to the rental period and the lessee does present a medical certificate, the reservation fee will not be refunded.

* If cancellation occurs less than 1 month prior to the rental period and the lessee presents a medical certificate , the paid rent will be refunded in full, but the booking fees/rent guarantee is non-refundable.

* If canceled less than 1 month before the rental period and the lessee presents a medical certificate , the paid rent will be refunded 50%, but the booking fees/rent guarantee is non-refundable.
If the landlord cancels the booking, and cannot offer an option to replace the booking, the reservation fees and any paid rent is returned to the tenant in full. In addition, the reservation / rental deposit paid by the customer will be refunded to the tenant twice!

 

Please contact: Email Maarit.Aro@Otalomaa.com or call +34 605297664

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